Lex Bradshaw-Zanger.

Chief Marketing & Digital Officer
@L'Oréal South Asia Pacific, Middle East & North Africa
Ex @McDonalds & @Facebook. Recovered Adman @LeoBurnett & @WPP with experience at marketing agencies and brands across EMEA, the US, and APAC. London bred, #DigitalNative, Global #geek, Parisian. Father x3.

Lex Bradshaw-Zanger

About Me

As CDMO for L'Oréal Groupe SAPMENA, Lex drives the consumer growth strategy across a multi-billion euro region, orchestrating all things consumer, the group digital and marketing transformation, media and the eCommerce acceleration teams, based out of the SAPMENA regional headquarters in Singapore.

The CDMO accelerates eCommerce growth, drives CRM and all digital and social marketing activities and content development, as well as data science and media planning across the L'Oréal portfolio of over 39 global brands as well as leading consumer and market intelligence for the region. More recently this has also involved deeply leveraging AI and GenAI tools to drive deeper innovation and efficiency through data and tech. Lex had previously held a similar role for the Middle East and Africa region and was also CDMO for the UK & Ireland.

Between his work at L'Oréal and being with his family, Lex finds the time to help small businesses and charities navigate the digital world and engages as a guest speaker with academic institutions. He was previously the Chair of Generation Hope at The Children’s Society and Chief Digital Officer for the 'social' Airbnb, We Like The World and its B2B cousin Trip4Good; he also consults with numerous small enterprises breaking out of their traditional business and cracking their digital models, and new startups in the consumer and AI space. A strong contributor to the industry, he sits on the APAC Advisory Board of the World Federation of Advertisers, the APAC Board of Directors of the MMA, and is a board member of The Marketing Society, Singapore. He has taught courses on ThePowerMBA, at Imperial College London and spoken at The Oxford Saïd Business School, and ESSEC and SMU in Singapore. More recently, he serves as the Dean for the Cannes Lions Festival of Creativity, Brand Marketing Academy.

Through his personal blog, Relatively Digital, Lex publishes ongoing perspectives on the fast-moving, digital and technology-driven landscape. For a curated index of his global industry panel discussions, keynotes, and media publications, you can visit the press room.

Before joining L'Oréal, Lex established and led the digital strategy practice for McDonald’s in Europe. He built a team covering digital marketing and media, along with social strategy, listening and engagement technology as well as CRM and data science, growing to over 60 people across 39 markets.

He was previously a Client Partner within the Business Partnerships team at Facebook (now Meta) in Paris, France, where he worked with a select group of clients who partner with Facebook to drive better ROI on their marketing investments.

Before moving into the role at Facebook, Lex spent over ten years in the advertising business across Europe, North America and the Middle East – most recently as the Regional Director for Digital Strategy & Innovation for Leo Burnett MENA. In this role he engineered the fusion of ATL and BTL agencies, Leo Burnett and Arc Worldwide into a holistic brand agency and the acquisition of Flip Media by the Publicis Groupe - now rebranded to Sapient Middle East. He oversaw the digital, direct and CRM competencies for the region, covering clients from General Motors to McDonald’s and P&G to du Telecom.

Before joining Leo Burnett, Lex was a 360° Business Director for JWT & RMG Connect in Paris, and the WPP France Lead for the HSBC business. He has also worked for the relationship marketing group FullSIX, and began his career at The Richards Group and OgilvyOne.

He has an MBA in Strategy from the UPF in Barcelona, and undergraduate finance degrees from EuroMed Marseille and the Westminster (formerly Harrow) Business School in London. He is trilingual and truly multi-cultural.

Contact

Lex Bradshaw-Zanger
X: @LexBZ
lex@lexbz.me

Work

L'Oréal Groupe

2016 - present

Chief Marketing & Digital Officer, South Asia Pacific, Middle East & North Africa Region (SAP-MENA) May 2023 - present

• Marketing & Digital Transformation Lead • Digital, Content & Data • Consumer & Market Insights • Consumer Care • eCommerce & Partnerships • Marketing Effectiveness & Measurement • Innovation, technology & BeautyTech • AI & GenAI deployment

Chief Marketing & Digital Officer, UK & Ireland October 2019 - June 2023

• Marketing & Digital Transformation Lead • Digital, Content & Data • Consumer & Market Insights • Consumer Care • eCommerce & Partnerships • Innovation, technology & BeautyTech deployment

Chief Digital Officer, Consumer Products, Western Europe Region May 2019 - October 2019

• Media, Marketing & Content • CRM, data & direct marketing • eCommerce & Partnerships • Digital Development

Chief Digital Officer, Middle East & Africa Region August 2016 - May 2019

• Digital Transformation Lead, MEA (Middle East, Africa, Pakistan & Iran) • Media, Marketing & Content • CRM, data & direct marketing • eCommerce & Partnerships • Digital Development

McDonald's Corporation

Senior Director, Digital Marketing & CRM, Europe February 2014 - July 2016

Digital Transformation Lead, Europe • Lead partnership with Corporate teams & McKinsey to architect a global digital organisation & drive recruitment. • Developing a top-to-bottom digital training programme to transform beyond marketing. Digital Commerce, CRM, In-Restaurant Experience • Development & roll out of extended digital experience through mobile commerce, personalised offers & communication and a digitised in-restaurant experience. • Definition & deployment of CRM & data strategies from infrastructure, technology (DMP/DSP), tools to consumer segmentation & strategy. Marketing, Communication, Sponsorship & Media Partnerships • Lead SWAT team of European Digital Marketing Directors on ‘back to basics’ programme to drive science into search, targeting and social communications along with consumer data strategy across multiple markets. • Drive European sponsorship & marcomms campaigns (Olympics, FIFA World Cup, UEFA Euros) & key media partnerships.

Facebook / Meta

Client Partner, Business Partnerships 2012 - 2014

Business Partnerships Team • Account Management for a select group of global & local clients to drive ROI on their marketing investments. • Focus on digital & social strategy in partnership with creative & media agencies as well as brand marketers to leverage the breadth & depth of the social graph. • Clients & Brands: P&G, Orange, BNP Paribas, Accor Groupe Vertical Lead for Telco, Financial Services & Travel • Coordinate the vertical offerings for France and Facebook’s presence within the sectors & performance based eCommerce business. Facebook Home & Facebook Phone Product Launch Team with European Telco Partners.

Leo Burnett, Publicis Groupe

Regional Director, Digital Strategy, MENA 2010 - 2012

Regional Digital Strategy Lead • Head up digital & CRM practices (ex Arc WW), managing a team of digital strategists & direct marketing planners • Strategy development for new business (eg. GM, Yahoo!) & e-business lead (eg. PMI eCommerce) • Develop & manage digital training programme for all regional employees Process Management • Change agent for agency model & product, making digital & social part of core offering • Definition of internal processes for digital development & production • Identification of suppliers, management of internal & outsourced production (Syria, India, US) Brand coverage • Luxury: Richemont (Mont Blanc, Vacheron Constantin), Jumeirah Hotels & Wild Wadi, Philip Morris • Tech & Telco: Yahoo!, Blackberry, du Telecom, Emirates • FMCG & Auto: P&G, Kellogg’s, Fromageries Bel, Diageo, GM

WPP Group: JWT, FullSIX, Ogilvy & Mather

High Potential Future Leaders Programme 2004 - 2010

JWT & RMG Connect, Business Director • HSBC - WPP team HSBC France Lead - Launch of online bank • Coordination of multi-functional team across strategy, creative, online media and research. • Set-up of analytics cell to optimise media, measure ROI on customer acquisition & lifetime value • FullSIX – Marketing Services Agency, Senior Account Director • CRM, online strategy, web development across telcos, FMCG & luxury products • HyperMarketing Lab: R&D into global CRM best practice & development of internal products • Ogilvy & Mather – Account Executive • IBM EMEA integrated business unit: Software, Server & Business Solutions on & offline advertising, DM, web

Education & Credentials

Cannes Lions Festival of Creativity, Brand Marketing Academy

Dean, Brand Marketing Academy 2026

APAC Effie Awards

Jury Chair, 2025 APAC Effies 2025

The Marketing Academy Fellowship

The Marketing Academy Fellowship, EMEA 2022

Institute for Real Growth, IRG 100

IRG 100 Programme 2021

BDW, Making Digital Work

University of Colorado - Executive Education, New York, USA 2010

Universitat Pompeu Fabra MBA

MBA - Strategy & Finance, Barcelona, Spain 2004

CESEM Méditerranée, ESC Marseille-Provence

Diplôme du CESEM Méditerranée - Finance, Marseille, France 2001

University of Westminster, Harrow Business School

BA (1st Class Honours) European Management, London, UK 1999

Check Out Some of My Work.

We Like The World

We Like The World

Charity, Fundraising, Social Business, Travel

A charity organisation that raises money for children's education in developing countries through social travel, and B2B cousin Trip4Good.

Details →
McDonald's Happy Studio

McDonald's Happy Studio

Experience, Web Development, Mobile App, CRM

Scaled Digital Youth Ecosystem & Mobile Engagement Across 39 Markets - Happy Studio, web and mobile application for added value beyond physical toys.

Details →
Facebook Home

Facebook Phone & OS

Product Launch, OS, Mobile, Facebook

Global launch with Telco partners of Facebook Phone and Facebook Home Mobile OS.

Details →
Ariel Pods

Ariel Pods

FMCG, Launch, P&G, Campaign

Reinventing the media plan for a through the funnel social launch of Ariel/Tide pods in France.

Details →
McDonald's Arabia

McDonald's Arabia

Branding, Webdesign, Social, Digital Strategy

Redevelopment of McDonald's Arabia digital ecosystem; development of new website multi-country and multi-language infrastructure; social presence across major platforms and networks.

Details →
HSBC Direct

HSBC Direct

Finance, Launch, E-Commerce

Launch of the HSBC Direct Online Savings Account - UX, UI, campaign development, new customer onboarding experience and CRM programme.

Details →
McD Hack 2014

McD Hack 2014

Hackathon, Event

Management and organisation of McDonald's first European Hackathon in partnership with BeMyApp.

Details →
Vikalou

Vikalou

Wordpress, Acquisition, Affiliation, Social, Community Management

Product Reviews by Parents Community, early affiliate business with social commerce - vikalou.com.

Details →
Radon Strategy Labs

Radon Strategy Labs

HR, recruitment & Training, Business Model, Growth Hacking, CRM & Data, Social, Media Mix, Design, Technology

Digital Consulting - radonstrategy.com.

Details →
TikTok Shop UK Launch

Launch of Social Commerce with TikTok Shop & L'Oréal UK

Commerce, Innovation, Digital, Social Commerce, TikTok Shop, L'Oreal

Innovating in new content to commerce experiences in beauty with TikTok Shop first in UK and then SEA.

Details →
L'Oréal SAPMENA BigBang

L'Oréal SAPMENA BigBang BeautyTech Innovation Program

BeautyTech, Innovation, Digital, SAPMENA, L'Oreal

Largest regional Open Innovation programme bringing startups to corporate partnerships - bigbang.lorealsapmena.com.

Details →
Relatively Digital

Relatively Digital

Webdesign, Blog, Digital, Gadgets, Digital Life

Check out the blog - RelativelyDigital.com.

Details →

The Blog.

Stay up to date on the blog.

Keep up with the latest information on RelativelyDigital.

Wise Words.

"There is no such thing as digital strategy, only strategy in a digital world (and that works for social too)."

— Anon

"Occam's razor: All other things being equal, the simplest solution is the best."

— William of Ockham, Franciscan friar

"You won't 'get' digital from a slideshow, nor in a meeting room, it's like a sport, practice makes perfect."

— @ppc

"Marketing hasn't changed, but marketers must."

— Lex

Get In Touch.

For consulting, speaking opportunities or general questions, please complete the form below.

Contact

Lex Bradshaw-Zanger
X: @LexBZ
lex@lexbz.me