About Me
As CDMO for L'Oréal Groupe SAPMENA, Lex drives the consumer growth strategy across a multi-billion euro region, orchestrating all things consumer, the group digital and marketing transformation, media and the eCommerce acceleration teams, based out of the SAPMENA regional headquarters in Singapore.
The CDMO accelerates eCommerce growth, drives CRM and all digital and social marketing activities and content development, as well as data science and media planning across the L'Oréal portfolio of over 39 global brands as well as leading consumer and market intelligence for the region. More recently this has also involved deeply leveraging AI and GenAI tools to drive deeper innovation and efficiency through data and tech. Lex had previously held a similar role for the Middle East and Africa region and was also CDMO for the UK & Ireland.
Between his work at L'Oréal and being with his family, Lex finds the time to help small businesses and charities navigate the digital world and engages as a guest speaker with academic institutions. He was previously the Chair of Generation Hope at The Children’s Society and Chief Digital Officer for the 'social' Airbnb, We Like The World and its B2B cousin Trip4Good; he also consults with numerous small enterprises breaking out of their traditional business and cracking their digital models, and new startups in the consumer and AI space. A strong contributor to the industry, he sits on the APAC Advisory Board of the World Federation of Advertisers, the APAC Board of Directors of the MMA, and is a board member of The Marketing Society, Singapore. He has taught courses on ThePowerMBA, at Imperial College London and spoken at The Oxford Saïd Business School, and ESSEC and SMU in Singapore. More recently, he serves as the Dean for the Cannes Lions Festival of Creativity, Brand Marketing Academy.
Through his personal blog, Relatively Digital, Lex publishes ongoing perspectives on the fast-moving, digital and technology-driven landscape. For a curated index of his global industry panel discussions, keynotes, and media publications, you can visit the press room.
Before joining L'Oréal, Lex established and led the digital strategy practice for McDonald’s in Europe. He built a team covering digital marketing and media, along with social strategy, listening and engagement technology as well as CRM and data science, growing to over 60 people across 39 markets.
He was previously a Client Partner within the Business Partnerships team at Facebook (now Meta) in Paris, France, where he worked with a select group of clients who partner with Facebook to drive better ROI on their marketing investments.
Before moving into the role at Facebook, Lex spent over ten years in the advertising business across Europe, North America and the Middle East – most recently as the Regional Director for Digital Strategy & Innovation for Leo Burnett MENA. In this role he engineered the fusion of ATL and BTL agencies, Leo Burnett and Arc Worldwide into a holistic brand agency and the acquisition of Flip Media by the Publicis Groupe - now rebranded to Sapient Middle East. He oversaw the digital, direct and CRM competencies for the region, covering clients from General Motors to McDonald’s and P&G to du Telecom.
Before joining Leo Burnett, Lex was a 360° Business Director for JWT & RMG Connect in Paris, and the WPP France Lead for the HSBC business. He has also worked for the relationship marketing group FullSIX, and began his career at The Richards Group and OgilvyOne.
He has an MBA in Strategy from the UPF in Barcelona, and undergraduate finance degrees from EuroMed Marseille and the Westminster (formerly Harrow) Business School in London. He is trilingual and truly multi-cultural.
Contact
Lex Bradshaw-Zanger
X: @LexBZ
lex@lexbz.me
Work
L'Oréal Groupe
2016 - presentChief Marketing & Digital Officer, South Asia Pacific, Middle East & North Africa Region (SAP-MENA) • May 2023 - present
• Marketing & Digital Transformation Lead • Digital, Content & Data • Consumer & Market Insights • Consumer Care • eCommerce & Partnerships • Marketing Effectiveness & Measurement • Innovation, technology & BeautyTech • AI & GenAI deployment
Chief Marketing & Digital Officer, UK & Ireland • October 2019 - June 2023
• Marketing & Digital Transformation Lead • Digital, Content & Data • Consumer & Market Insights • Consumer Care • eCommerce & Partnerships • Innovation, technology & BeautyTech deployment
Chief Digital Officer, Consumer Products, Western Europe Region • May 2019 - October 2019
• Media, Marketing & Content • CRM, data & direct marketing • eCommerce & Partnerships • Digital Development
Chief Digital Officer, Middle East & Africa Region • August 2016 - May 2019
• Digital Transformation Lead, MEA (Middle East, Africa, Pakistan & Iran) • Media, Marketing & Content • CRM, data & direct marketing • eCommerce & Partnerships • Digital Development
McDonald's Corporation
Senior Director, Digital Marketing & CRM, Europe • February 2014 - July 2016
Digital Transformation Lead, Europe • Lead partnership with Corporate teams & McKinsey to architect a global digital organisation & drive recruitment. • Developing a top-to-bottom digital training programme to transform beyond marketing. Digital Commerce, CRM, In-Restaurant Experience • Development & roll out of extended digital experience through mobile commerce, personalised offers & communication and a digitised in-restaurant experience. • Definition & deployment of CRM & data strategies from infrastructure, technology (DMP/DSP), tools to consumer segmentation & strategy. Marketing, Communication, Sponsorship & Media Partnerships • Lead SWAT team of European Digital Marketing Directors on ‘back to basics’ programme to drive science into search, targeting and social communications along with consumer data strategy across multiple markets. • Drive European sponsorship & marcomms campaigns (Olympics, FIFA World Cup, UEFA Euros) & key media partnerships.
Facebook / Meta
Client Partner, Business Partnerships • 2012 - 2014
Business Partnerships Team • Account Management for a select group of global & local clients to drive ROI on their marketing investments. • Focus on digital & social strategy in partnership with creative & media agencies as well as brand marketers to leverage the breadth & depth of the social graph. • Clients & Brands: P&G, Orange, BNP Paribas, Accor Groupe Vertical Lead for Telco, Financial Services & Travel • Coordinate the vertical offerings for France and Facebook’s presence within the sectors & performance based eCommerce business. Facebook Home & Facebook Phone Product Launch Team with European Telco Partners.
Leo Burnett, Publicis Groupe
Regional Director, Digital Strategy, MENA • 2010 - 2012
Regional Digital Strategy Lead • Head up digital & CRM practices (ex Arc WW), managing a team of digital strategists & direct marketing planners • Strategy development for new business (eg. GM, Yahoo!) & e-business lead (eg. PMI eCommerce) • Develop & manage digital training programme for all regional employees Process Management • Change agent for agency model & product, making digital & social part of core offering • Definition of internal processes for digital development & production • Identification of suppliers, management of internal & outsourced production (Syria, India, US) Brand coverage • Luxury: Richemont (Mont Blanc, Vacheron Constantin), Jumeirah Hotels & Wild Wadi, Philip Morris • Tech & Telco: Yahoo!, Blackberry, du Telecom, Emirates • FMCG & Auto: P&G, Kellogg’s, Fromageries Bel, Diageo, GM
WPP Group: JWT, FullSIX, Ogilvy & Mather
High Potential Future Leaders Programme • 2004 - 2010
JWT & RMG Connect, Business Director • HSBC - WPP team HSBC France Lead - Launch of online bank • Coordination of multi-functional team across strategy, creative, online media and research. • Set-up of analytics cell to optimise media, measure ROI on customer acquisition & lifetime value • FullSIX – Marketing Services Agency, Senior Account Director • CRM, online strategy, web development across telcos, FMCG & luxury products • HyperMarketing Lab: R&D into global CRM best practice & development of internal products • Ogilvy & Mather – Account Executive • IBM EMEA integrated business unit: Software, Server & Business Solutions on & offline advertising, DM, web
Education & Credentials
Cannes Lions Festival of Creativity, Brand Marketing Academy
Dean, Brand Marketing Academy • 2026
APAC Effie Awards
Jury Chair, 2025 APAC Effies • 2025
The Marketing Academy Fellowship
The Marketing Academy Fellowship, EMEA • 2022
Institute for Real Growth, IRG 100
IRG 100 Programme • 2021
BDW, Making Digital Work
University of Colorado - Executive Education, New York, USA • 2010
Universitat Pompeu Fabra MBA
MBA - Strategy & Finance, Barcelona, Spain • 2004
CESEM Méditerranée, ESC Marseille-Provence
Diplôme du CESEM Méditerranée - Finance, Marseille, France • 2001
University of Westminster, Harrow Business School
BA (1st Class Honours) European Management, London, UK • 1999
Check Out Some of My Work.
We Like The World
A charity organisation that raises money for children's education in developing countries through social travel, and B2B cousin Trip4Good.
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McDonald's Happy Studio
Scaled Digital Youth Ecosystem & Mobile Engagement Across 39 Markets - Happy Studio, web and mobile application for added value beyond physical toys.
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Facebook Phone & OS
Global launch with Telco partners of Facebook Phone and Facebook Home Mobile OS.
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Ariel Pods
Reinventing the media plan for a through the funnel social launch of Ariel/Tide pods in France.
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McDonald's Arabia
Redevelopment of McDonald's Arabia digital ecosystem; development of new website multi-country and multi-language infrastructure; social presence across major platforms and networks.
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HSBC Direct
Launch of the HSBC Direct Online Savings Account - UX, UI, campaign development, new customer onboarding experience and CRM programme.
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McD Hack 2014
Management and organisation of McDonald's first European Hackathon in partnership with BeMyApp.
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Vikalou
Product Reviews by Parents Community, early affiliate business with social commerce - vikalou.com.
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Launch of Social Commerce with TikTok Shop & L'Oréal UK
Innovating in new content to commerce experiences in beauty with TikTok Shop first in UK and then SEA.
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L'Oréal SAPMENA BigBang BeautyTech Innovation Program
Largest regional Open Innovation programme bringing startups to corporate partnerships - bigbang.lorealsapmena.com.
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The Blog.
Stay up to date on the blog.
Keep up with the latest information on RelativelyDigital.
Wise Words.
"There is no such thing as digital strategy, only strategy in a digital world (and that works for social too)."
— Anon
"Occam's razor: All other things being equal, the simplest solution is the best."
— William of Ockham, Franciscan friar
"You won't 'get' digital from a slideshow, nor in a meeting room, it's like a sport, practice makes perfect."
— @ppc
"Marketing hasn't changed, but marketers must."
— Lex